Your privacy matters to us. This page explains exactly what personal data desk gaming collects, how we use it, and how we keep it safe — so you can play with full confidence on our platform.
This Privacy Policy applies to all members and visitors of the desk gaming platform, accessible at deskgaming.net. It explains how we collect, use, store, and protect your personal information when you register an account, place bets, join bingo sessions, participate in the VIP programme, or otherwise interact with our services. We are committed to handling your data responsibly and transparently, in line with applicable data protection laws in the Philippines. This policy covers all personal data collected through the platform, including information provided during registration, financial transactions, and general platform use. By creating an account and using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform and contact our support team to close your account. We may update this policy from time to time, and the latest version will always be available on this page with a revised effective date. We encourage all members to review this page periodically to stay informed of any changes.
When you register on desk gaming, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method details and transaction history, which are necessary for processing deposits and withdrawals securely. During your use of the platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs. If you contact our support team, we may retain records of that correspondence, including any documents you submit for identity verification purposes. We collect this information only to the extent necessary to provide you with a safe, functional, and personalised gaming experience. All data collection is carried out in accordance with applicable Philippine data protection regulations. You have the right to request a copy of the personal data we hold about you at any time by contacting our support team.
The personal data we collect is used primarily to operate and maintain your account, process financial transactions, and deliver the full range of platform features including sports betting, bingo, and the VIP rewards programme. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are essential to your membership and cannot be opted out of. Technical data such as IP addresses and session logs are used to detect and prevent fraudulent activity, protect the integrity of the platform, and ensure a fair experience for all members. We may use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify you individually. Your information may also be used to verify your identity and age as required by responsible gaming obligations applicable in the Philippines. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All data processing activities are carried out on a lawful basis, including contractual necessity, legal obligation, and legitimate interest.
desk gaming does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required by law or regulatory authority in the Philippines to disclose your personal information, and we will comply with such requirements while taking reasonable steps to notify you where legally permitted. If desk gaming undergoes a business restructure, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We do not share your data with other gaming platforms, advertisers, or data brokers under any circumstances. Any third-party service providers we engage are carefully vetted and are required to maintain data security standards consistent with our own. You may request details of the categories of third parties with whom your data has been shared by contacting our support team.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations in the Philippines. Financial transaction records are kept for a minimum period as required by applicable financial regulations, even after an account has been closed. Identity verification documents are retained for the period required by anti-money laundering and responsible gaming regulations, after which they are securely deleted. Technical logs and session data are typically retained for a shorter period and are used solely for security and fraud prevention purposes. If you request the deletion of your account and personal data, we will action your request promptly, subject to any overriding legal obligations that require us to retain certain records. Once the applicable retention period has expired, your data is securely destroyed or anonymised so that it can no longer be linked to you. If you have questions about specific retention periods for particular categories of data, please contact our support team for clarification.
As a member of desk gaming based in the Philippines, you have a number of rights in relation to your personal data that we are committed to upholding. You have the right to access the personal information we hold about you and to receive a copy of that data in a clear and understandable format. You may request that we correct any inaccurate or incomplete personal data without undue delay. In certain circumstances, you have the right to request the deletion of your personal data, subject to any legal obligations that require us to retain it. You also have the right to object to or restrict certain types of data processing, particularly where processing is based on our legitimate interests rather than a legal obligation. If you wish to exercise any of these rights, please contact our support team using the details provided on the platform, and we will respond within a reasonable timeframe. We will never penalise you for exercising your data rights, and all requests will be handled with care and confidentiality.
desk gaming employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive financial information is handled through certified payment processing systems. Access to personal data within our organisation is strictly limited to personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the integrity of our systems. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant regulatory authority in the Philippines as required by law. While we take every reasonable precaution to protect your data, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately.
desk gaming uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how members interact with our services. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as logging in and maintaining your session. Analytical cookies help us understand how members navigate the platform so we can make informed improvements to the user experience. We do not use cookies to serve third-party advertising or to track your activity across other websites. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you on the platform. By continuing to use desk gaming after being informed of our cookie practices, you consent to the use of cookies as described in this policy. If you have questions about specific cookies used on the platform, please contact our support team for a full list and explanation.
Quick answers to what Philippines members ask most about how desk gaming handles personal data.
No. desk gaming does not share your personal information with other gaming platforms, advertisers, or data brokers under any circumstances. Your data is only shared with trusted service providers who help us operate the platform, such as payment processors and identity verification services, and only to the extent necessary for those specific purposes. All such providers are contractually bound to protect your data and may not use it for any other purpose. If you have concerns about a specific data sharing scenario, please contact our support team for clarification.
Yes, you can request the deletion of your account and personal data by contacting our support team. We will process your request promptly, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. Financial transaction records and identity verification documents, for example, may need to be retained for a minimum period under Philippine regulations even after your account is closed. Once all applicable retention periods have passed, your data will be securely destroyed or anonymised. For more information about the account closure process, you may also visit our FAQ page.
If any of your personal details change, such as your address, mobile number, or email address, you should update them as soon as possible to ensure your account remains accurate and secure. You can request updates to your personal information by contacting our support team directly. Some changes may require identity verification before they can be processed, to protect the security of your account. Keeping your information up to date also helps ensure that important account notifications and security alerts reach you without delay. If you are unsure how to proceed, our FAQ page provides additional guidance on account management.
If you suspect that your desk gaming account has been accessed by someone without your authorisation, you should contact our support team immediately using the contact details provided on the platform. Our team will investigate the matter promptly and take appropriate steps to secure your account, which may include temporarily suspending access while the investigation is underway. You should also change your password immediately and avoid using the same password on other platforms. We recommend enabling any additional security features available on your account to reduce the risk of unauthorised access in the future. For general account security tips, please visit our FAQ page.
Now that you know how desk gaming protects your privacy, you can enjoy sports betting, bingo, and more with complete peace of mind. Join thousands of Filipino members on the platform today.